There is a nice short piece in the new Educause review by Lev Gonick. He talks about the need for a change in how we run technology infrastructure on campus and the need for a more nimble response to new technologies and how faculty and students might use them.
Gonick argues that there is a
"need for a new kind of IT leadership, one that must surrender a modicum of control. Call it "open-source leadership." IT leaders must accommodate the contributions of the community rather than control them. They must learn to be supporters and enablers, not obstructionists. They must learn to cede some authority in this evolving world."
Unfortunately the article is short and he doesn't really discuss how we can do what he says we should. I think he is absolutely right we need to find a way to accommodate innovation without first running it through endless processes and committees and RFPs and pilot groups. But at the same time we also need to provide support for people using the new innovations and providing that support can be tough, even in small numbers. Training support people to have the flexibility and the ability to support something new every semester is difficult as well. But we do need to find those models.